BRAC IT

Product Discovery Framework
Launch Responsibly

Define Trust, Risk, and Support Model

This activity helps you decide: Which trust failures would do the most damage at scale?

Typical output: Trust, Risk, and Support Model

What this activity covers

Identify what could damage user trust and how support will respond when things go wrong.

Why it matters

A mass product can fail even with working code if users do not trust it or support cannot handle breakdowns.

Typical output

Trust, Risk, and Support Model

Questions this activity helps answer
  • Which trust failures would do the most damage at scale?
  • Where must human assistance still exist?
  • What support readiness is required before rollout expands?