Define onboarding, support, and operations model

What this activity covers

Define how teams, units, or customers are onboarded, configured, trained, supported, escalated, reported on, and maintained over time.

Why it matters

A reusable product still fails if each customer requires heroic manual setup.

Typical output

Onboarding, setup, support, and operations model.

Questions this activity helps answer

• Who sets up a new customer, tenant, unit, or deployment?
• What training, support, escalation, reporting, and maintainability model is needed?
• Where will manual operations become unscalable?